At PVHCare, we are committed to protecting your privacy and handling your personal information with care, respect, and transparency. This policy explains how we collect, use, store, and protect the information you share with us.
Information We Collect
We may collect personal information in the following ways:
When you complete a contact form on our website
When you enquire about or use our care services
When you apply for a job with us
When you communicate with us by phone, email, or in writing
The information we may collect includes:
- Full name, date of birth, and contact details
Address and emergency contact information
Health, medical, or support needs (where necessary for care provision)
Employment history and qualifications (for job applicants)
Payment or billing details
How We Use Your Information
We will only use your personal information where it is lawful and necessary, including:
- To provide high-quality care and support services
To create and manage personalised care plans
To communicate with clients, families, and professionals
To process job applications and manage staff employment
To meet regulatory and legal obligations (e.g., CQC compliance, safeguarding)
Sharing Your Information
We will never sell your personal data. We may share information only when necessary, including:
- With healthcare professionals involved in your care
With regulatory bodies such as the Care Quality Commission (CQC)
With trusted third-party providers (e.g., payroll, training, IT support) under strict data protection agreements
How We Protect Your Information
All personal data is stored securely and only accessed by authorised staff
We use encryption, password protection, and secure storage systems
Staff receive training on data protection and confidentiality
We only keep information for as long as necessary, in line with legal and regulatory requirements
Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate or incomplete information
Request that we delete your data (where legally possible)
Restrict or object to the processing of your data
Request a copy of your information in a portable format
To exercise your rights, please contact us at:
Email: info@pvhcare.co.uk
Phone: 07714 580340
Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the effective date clearly stated.
Cookies & Website Use
Our website may use cookies to improve user experience and gather anonymous analytics. You can disable cookies in your browser settings at any time.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
PVHCare
Email: shontaekusi@pvhcare.co.uk
Phone: 07780055342
Address: Flat 4 Pipers Court – Block B, 427 London Road, Camberley, GU15 3HZ